Delivery

How are orders shipped?

Orders are shipped Monday to Friday from Hong Kong via DHL

How long does delivery take?

Depending on the destination country, orders take up to 6 working days to arrive from the date of dispatch. There may occasionally be delays due to customs, public holidays or weekends

Can I track my order?

Customers receive an email with a DHL tracking link. Simply click on the link to view your delivery status. Alternatively, you can track your delivery here

COVID-19 Update

Due to the coronavirus pandemic, our company has taken necessary precautions to ensure customers receive their order as quickly and safely as possible. It is paramount that we keep both our customers and staff safe from the spread of infection.

To accomplish this, our staff members are obiding by guidelines set out by the Hong Kong government. These guidelines include social distancing and the use of protective equipment where necessary.

Staff at DHL across the globe are also taking the same safety measures. Most orders will pass through Germany before being forwarded to the destination country. 

Why was my order shipped from Hong Kong?

Our primary operations are based in Hong Kong, which is where all orders are shipped from. Due to EU laws on teeth whitening products, it is not possible to ship from within the EU.

What if my order doesn't arrive?

Don’t worry! If your order gets lost in the mail we can provide compensation in the form of a replacement or refund

Do I have to pay customs fees for my order?

No, products that are shipped outside of Europe are of relatively low value, therefore there are no charges for the recipient

Can I change my delivery address?

You can do this prior to dispatch. We recommend you contact us directly to make sure we ship your order to the correct address

Where do I return my order?

Customers can return their order to:

Customers can return their item in its original condition to:

Track Your Delivery

4everwhite shipping

Customers from all countries can track their delivery via the DHL website

Simply select the destination country and enter your tracking number to view your delivery status

Returns

Items can be returned in their original condition for a replacement or refund. Customers have 14 days to report any issues after receiving their order. You then have a further 14 days to return it. 

We can provide a refund once we receive the returned item. We recommend sending the parcel tracked and we will cover the postage if we are at fault. For unwanted items, it is the customer’s duty to cover postage. 

Incorrect Details

Customers need to make sure their personal details are entered correctly when ordering. This includes your shipping address and email. We may have trouble getting your parcel to you if your address is incorrect/ incomplete.

What happens if my parcel is shipped with an incorrect address? Dont worry, your order will be returned to us. You will need to provide us with the correct address before we reship it. 

I didn’t receive a confirmation email or tracking number? To successfully receive this information, you need to provide us with a valid email address. 

Customs 

International orders will need to pass through customs before being passed on to your local delivery company. Occasionally items may be held in customs due to a number of reasons, however most pass through with no issues. Please note that we do not have any control over delays in the destination country’s customs office. 

Occasional delays may occur due to public holidays and weekends. We prepare for these occasions to make sure our customers receive their order as quickly as possible.